Refund Policy
Last updated: August 30, 2026
Trial Period
We encourage new customers to request a short trial before subscribing so you can confirm streaming quality on your own connection and devices.
Refund Eligibility
If you experience a technical issue that our support team is unable to resolve within a reasonable time, you may be eligible for a refund or credit. Refunds are not offered for change of mind after the trial period, or for issues caused by unsupported devices or insufficient internet speed.
How to Request a Refund
Contact our support team at support@sonixiptvmax.com or over WhatsApp with your order details and a description of the issue. We'll work with you to troubleshoot first, and process eligible refunds promptly.
Processing Time
Approved refunds are typically processed within 5–10 business days, depending on your payment provider.